Shipping and Return

Warranty Period: The warranty for VOLX Stick covers damages for 6 months starting from the purchase date, subject to specified terms.

Replacement Service: In case of shipping errors or product defects within 30 days of receipt, VOLX provides a replacement service for VOLX products.

Policy Details: The warranty and replacement policy apply only to instances of incorrect product delivery or manufacturing defects.

Eligibility Conditions: To qualify for a replacement, the item must be in its original condition, and a proof of purchase is required.

Exclusions from Warranty: Instances where warranty and exchange are not applicable include physical damage due to misuse, excessive use of pod/cartridge, or prolonged battery charging.

Claim Procedure: Register for warranty after purchase, then initiate the screening and verification process through CS WhatsApp for any subsequent issues.

Late Registration: If registration wasn't completed immediately, register via the provided link and confirm with CS through WhatsApp.

Confirmation and Return: Upon CS confirmation, send the FOOM Stick to the specified address for warranty/replacement.

Shipping Responsibility: Customers are responsible for return shipping costs; however, return shipping to the customer's location is covered by VOLX.

Delivery Duration: Return shipping times vary depending on the location of the customer.