How to Purchase

Welcome to the VOLX website! We're glad you're shopping with us. Here's a simple step-by-step guide to place an order on our site:

1. Choose Your Product

Visit our website and browse our collection of VOLX products.
Click on the product you want to see its details, including description, price, and options.
Select the variation (if any), like flavor or size, then click "Add to Cart."

2. Review Your Shopping Cart

After adding a product to your cart, you can continue shopping or view your cart by clicking the cart icon at the top right of the page.
Review the items you've selected, check the quantities, and make sure everything is correct.
If you have a discount code, enter it in the provided box and click "Apply."

3. Checkout as Guest or Sign In

Click "Checkout" to proceed.
You can checkout as a guest without creating an account, or you can sign in if you already have an account.

4. Enter Shipping Information

Fill out the form with your shipping information, including name, address, city, province, postal code, and phone number.
Make sure all the information you enter is correct to avoid shipping issues.

5. Choose a Shipping Method

Choose the shipping method you prefer from the available options.
The estimated delivery time and cost will be shown based on your shipping address.

6. Enter Payment Information

Choose your preferred payment method. We accept various payment methods, including bank transfer and e-wallet (credit cards are not accepted).
Enter your payment information securely and click "Complete Order."

7. Order Confirmation

Once your payment is successful, you will receive an order confirmation via email.
The confirmation email will include your order details, order number, and shipping information.

8. Order Shipping

Your order will be processed and shipped according to the shipping method you selected.
You will receive an email notification when your order is shipped, including a tracking number (if available).

9. Cancellation and Return Policy

If you need to cancel your order, contact our customer service as soon as possible at hallo.tva@gmail.com.
For information on our return and exchange policy, please visit the [Warranty] page on our website.

Customer Service

If you need assistance during the ordering process or have any other questions, feel free to contact our customer service team:

Thank you for shopping at VOLX!